Keystone Practice Services
Websites, client CRM, ad management, and payments for law and accounting firms
Demo built by Studio West
- Closed without a person
- 72percent Measured across 36 sample contacts
- Median first response
- 4sec every channel, every hour
- Escalations with full context
- 100percent Nobody repeats themselves to a second person
- Interactions logged
- 100percent Written by the system, not self reported
Below is one morning of real inbound, 36 contacts, arriving one at a time. The same contacts and the same 3 people on both sides. On the left every contact waits for a person. On the right the agent takes first contact and only what it cannot close reaches the same team.
0 of 36 in
Every contact waits for a person
How the desk runs today0still waitinglongest 0 min
Nothing has come in yet
The agent answers first
People only see what it cannot close0still waitinglongest 0 min
Nothing has come in yet